I had a crown placed. Everything was sensitive afterward, especially to hot/cold. I went back. They said it’s normal for a few weeks. But, it continued after that. They still told me it was nothing. A few weeks later, my face blew up and I was in so much pain I went to see an emergency dentist. He told me I have an infection and need to have a root canal treatment. I couldn’t believe it. He said it was a result of an open margin. My crowns were placed incorrectly. I spoke to the original dentist, trying to get a refund for what I’d paid so far, especially, because I had to pay an emergency dentist and I missed work. He said what happens after the crown is placed is my responsibility and I’ll need to pay the balance. I can’t believe it! I’m out so much money. Is that normal?
Brooke – Texas
Wow! What a difficult experience you’ve had. Each dentist is a little different in their policy on refunds. However, this one seems pretty cut and dry, especially if you’ve got x-rays showing the open margins.
Your dentist didn’t meet the standard of care, not to mention he let your infection go so far. People still die from teeth infections. It’s a good thing you went to the emergency dentist. He likely saved your life.
Here are a couple of tips that may help you get a refund in your situation.
1. Tell him you’re going to contact the dental board and show them the x-ray.
2. Get the emergency dentist to contact the dentist on your behalf. Dentists don’t want to look bad in front of their peers. He may give you a refund just to maintain his reputation.
Either of those should get his attention if he has trouble being fair on his own.
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