I did my homework and read a ton of Clear Choice reviews before going in to see them. Everything seemed to be on the up and up. So many of the reviews were positive. I saw a few bad ones, but no company always comes up aces, right? So, I go in and have my consultation, pretty much knowing that they’re going to ask me for a deposit to hold my spot because I had read all those Clear Choice reviews. I had financing lined up and felt good about it beforehand. I fully expected to go through with everything with them. But, then my sister suggested I go and see her dentist, just for a second opinion before I go through with anything. I ended up really liking what he had to say and decided to go with him instead. I called the other place and they told me they’d refund my deposit. I got the payment back and it’s $1,000 short. I have called a bunch of times and get no response. Now I’m looking online and I hear this is common- that the company really keeps the money. I can’t afford to go forward with treatment unless I get the full refund. What options do I have?
It’s always important to get a second opinion. Many patients find the dental implant options a dentist offers is superior to what they can get with Clear Choice.
There are a lot of Clear Choice reviews that talk about what you’re mentioning now. The company doesn’t seem to have any kind of policy publicly listed, so you’ll have to look at the documents you signed while you were there. If you signed something that said there was a $1,000 non-refundable deposit, it may well be difficult to get them to give that money back to you.
You may want to try to work your way up the chain and look for the number of an office manager or just visit the location where you had your appointment. Each location is independently owned and operated, so they have a lot of leeway in how they operate and the corporate office may not be of much use to you.
If these tactics fail, you can file a complaint with the Better Business Bureau. Again, though, if you signed an agreement saying you knew that the money was non-refundable, the BBB is probably going to side with them. They don’t have any ability to force a refund, but sometimes pressure from an outside source can encourage companies to do the right thing. Since you say that other testimonials mention this, it’s pretty clear that they don’t respond to negative reviews, either, but it wouldn’t hurt to warn potential future customers as well.
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